Terms & Conditions
Last updated: 4 October 2026
Welcome to Gloss Beauty.
These Terms & Conditions govern your use of the Gloss Beauty website and your purchase of products through our online store.
By accessing our website, browsing our products or placing an order, you agree to be bound by these Terms & Conditions.
Please read them carefully before using our website or placing an order.
1. About Gloss Beauty
Gloss Beauty is an online beauty store serving customers in the United Kingdom.
For questions about these Terms & Conditions, your order or our services, please contact us:
Email: contact@glossbeautyshop.com
2. Eligibility
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are purchasing products on behalf of another person or organisation, you confirm that you have the authority to do so.
3. Website Use
You may use our website for lawful purposes only.
You agree not to:
- Use the website for any unlawful or fraudulent purpose;
- Attempt to gain unauthorised access to our website, systems or accounts;
- Interfere with the security or operation of the website;
- Introduce viruses, malware or other harmful code;
- Copy, reproduce or distribute website content without permission;
- Use automated systems to access or collect information from the website without permission;
- Attempt to interfere with another customer's use of the website;
- Use our website in a way that could damage our business, reputation or systems.
We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate and up to date.
However:
- Product colours may appear differently depending on your device or screen;
- Images may be provided for illustrative purposes;
- Product availability may change;
- Minor differences may occur between product images and the actual product.
We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.
Nothing in this section affects your statutory consumer rights.
5. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we may contact you to discuss an appropriate solution.
If we are unable to fulfil your order, we may cancel the affected order and provide a refund for any amount already paid, where applicable.
6. Orders
When you place an order through our website, you are submitting a request to purchase the selected products.
After placing an order, you may receive an order confirmation by email.
An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been dispatched.
We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:
- Suspected fraud or unlawful activity;
- Pricing or product information errors;
- Product availability issues;
- Technical errors;
- Incorrect order information;
- Other circumstances where fulfilment is not reasonably possible.
If we cancel an order after payment has been received, we will arrange an appropriate refund.
7. Prices
All product prices are displayed in the currency shown on our website or at checkout.
Prices may change from time to time.
A price change will not affect an order that has already been accepted and confirmed, except where there has been an obvious pricing or technical error.
Where a clear pricing error has occurred, we may contact you before processing the order.
8. Payment
Payment must be successfully received before an order can be processed.
We may use third-party payment providers to process payments securely.
Gloss Beauty does not normally store your full payment card details.
Payment providers may have their own terms and privacy policies governing the processing of payment information.
9. Shipping and Delivery
Our estimated delivery time is:
7–12 business days.
Delivery estimates are not guaranteed and may vary depending on circumstances outside our reasonable control.
These circumstances may include:
- Carrier delays;
- Customs processing;
- Weather conditions;
- Public holidays;
- Incorrect or incomplete delivery information;
- Unexpected logistics disruptions.
For additional information, please see our Shipping & Delivery Policy.
Nothing in these Terms limits your statutory rights regarding delivery.
10. Tracking
Where tracking information is available, we may provide tracking details by email after your order has been dispatched.
Tracking information may take some time to become active after an order has been shipped.
You may also use our Order Tracking page where available.
11. Returns, Refunds and Exchanges
We offer a 30-day return policy subject to the conditions described in our Returns & Refund Policy.
UK consumers may also have statutory cancellation and consumer rights that apply to online purchases.
Nothing in these Terms & Conditions removes, restricts or replaces any statutory consumer rights that cannot lawfully be excluded.
For complete information about returns, refunds and exchanges, please see our Returns & Refund Policy.
12. Damaged, Faulty or Incorrect Products
If you receive a product that is damaged, faulty or different from what you ordered, please contact us as soon as reasonably possible.
You can contact us at:
contact@glossbeautyshop.com
Please include your order number and, where helpful, photographs or other information showing the issue.
We will review the matter and provide an appropriate solution in accordance with applicable UK consumer law.
13. Customer Information
You are responsible for ensuring that the information you provide when placing an order is accurate and complete.
This may include:
- Your name;
- Email address;
- Shipping address;
- Billing information;
- Contact information.
If incorrect information causes a delivery problem, additional delays or additional costs, we may need to contact you to resolve the issue.
We cannot guarantee that information can be changed after an order has been processed or dispatched.
14. Intellectual Property
All content available on our website, including but not limited to:
- Text;
- Product descriptions;
- Graphics;
- Logos;
- Images;
- Designs;
- Page layouts;
- Website content;
is owned by or licensed to Gloss Beauty unless otherwise stated.
You may view and use website content for personal, non-commercial purposes in connection with using our website.
You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission, except where permitted by applicable law.
15. Third-Party Services and Links
Our website may use third-party services, applications, payment providers, delivery services, analytics providers and other technology providers.
We may also provide links to third-party websites.
Third-party services and websites may be governed by their own terms and privacy policies.
Gloss Beauty is not responsible for the content, availability, security or privacy practices of third-party websites that we do not control.
16. Website Availability
We aim to keep our website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available;
- Error-free;
- Uninterrupted;
- Free from technical problems;
- Free from harmful components.
The website may occasionally be unavailable due to maintenance, updates, technical problems or circumstances outside our reasonable control.
17. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
We are not responsible for losses caused by circumstances that are outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
18. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include:
- Natural disasters;
- Severe weather;
- Government actions;
- Public health emergencies;
- Transport disruptions;
- Carrier delays;
- Customs delays;
- Internet or technology failures;
- Strikes or labour disruptions;
- Other circumstances beyond our reasonable control.
Where such circumstances occur, we will take reasonable steps to minimise their impact where possible.
19. Privacy
Our collection and use of personal information is described in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed in accordance with our Privacy Policy.
You can view our Privacy Policy on our website.
20. Cookies
Our website uses cookies and similar technologies.
Cookies may be used to provide essential website functionality, remember preferences, analyse website usage and support other services.
Where required by applicable law, we will request consent before using non-essential cookies.
For more information, please see our Cookie Policy.
21. Reviews and User Content
If our website allows customers to submit reviews, comments, photographs or other content, you agree that the content you submit:
- Is truthful and not misleading;
- Does not violate applicable law;
- Does not infringe another person's rights;
- Does not contain harmful or unlawful material;
- Does not contain malicious software or code.
We reserve the right to remove content that violates these requirements or applicable law.
22. Changes to These Terms
We may update these Terms & Conditions from time to time.
When changes are made, we will update the “Last updated” date at the beginning of this page.
Your continued use of the website after updated Terms are published may be subject to the updated Terms.
Changes will not affect rights that have already arisen where applicable law prevents such changes.
23. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom.
Where applicable, you may also benefit from mandatory consumer protection rights in the country where you live.
Nothing in these Terms is intended to remove or restrict any mandatory rights that you have under applicable consumer protection law.
24. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.
The remaining provisions will continue to apply.
25. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Returns & Refund Policy, Shipping & Delivery Policy and other applicable policies published on our website, form the terms governing your use of our website and purchases from Gloss Beauty.
Nothing in these Terms excludes any rights or protections that cannot legally be excluded.
26. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Gloss Beauty
Email: contact@glossbeautyshop.com
Last updated: 4 October 2026