Shipping & Delivery Policy
Last updated: 4 October 2026
Thank you for shopping with Gloss Beauty.
This Shipping & Delivery Policy explains how orders are processed, shipped and delivered when you purchase products from our online store.
1. Order Processing
Orders are processed after payment has been successfully confirmed.
Orders are generally processed within a reasonable timeframe after purchase.
Processing times may vary depending on:
- Order volume
- Product availability
- Payment confirmation
- Public holidays
- Operational circumstances
- Unexpected circumstances affecting order processing
Delivery estimates begin after your order has been processed and dispatched.
2. Estimated Delivery Time
Our estimated delivery time is:
7–12 business days.
This is an estimated delivery timeframe and is not a guaranteed delivery date.
Delivery times may vary depending on the destination, carrier, customs procedures and circumstances outside our reasonable control.
3. Dispatch Confirmation
Once your order has been processed and dispatched, you may receive a confirmation email containing relevant shipping information.
Where tracking information is available, it may be provided after the order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
4. Order Tracking
Where tracking is available, customers may use the tracking information provided to monitor the progress of their shipment.
You can also visit our Order Tracking page:
Track Your Order
Please note that tracking information is provided by the relevant shipping or delivery provider and may not update immediately.
5. Delivery Delays
Although we aim to meet our estimated delivery times, delays may occasionally occur.
Possible causes of delays include:
- Carrier delays
- Customs processing
- Severe weather
- Public holidays
- Incorrect or incomplete delivery information
- High shipping volumes
- Transport disruptions
- Unexpected logistics issues
- Other circumstances outside our reasonable control
If your order appears to be significantly delayed, please contact us at:
contact@glossbeautyshop.com
We will make reasonable efforts to assist you in investigating the status of the shipment.
6. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please carefully check your:
- Full name
- Shipping address
- Postcode
- Email address
- Contact information
If you realise that your delivery information is incorrect, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
7. Failed or Unsuccessful Delivery
If a delivery attempt is unsuccessful, the carrier may make another delivery attempt or provide instructions for collection, depending on the carrier and destination.
If a package is returned to us because of an incorrect address, refusal of delivery or failure to collect the package, please contact us at:
contact@glossbeautyshop.com
We will review the circumstances and determine the appropriate next steps in accordance with applicable law.
8. Lost or Missing Orders
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.
Email:
contact@glossbeautyshop.com
Please provide your order number and any available tracking information.
We may contact the relevant delivery provider to investigate the shipment.
9. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the damage
- Photographs of the package and product where possible
We will review the situation and provide an appropriate solution in accordance with applicable consumer law.
10. Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if an item appears to be missing from your order, please contact us at:
contact@glossbeautyshop.com
Please include your order number and details of the issue.
We will investigate the matter and provide an appropriate solution.
11. Customs and Import Charges
Depending on the destination and applicable laws, international shipments may be subject to customs procedures, taxes, duties or other charges.
Where such charges are legally payable by the customer, the customer may be responsible for them.
Customs processing may also affect delivery times.
Customers are responsible for providing accurate information required for delivery and customs processing.
12. Third-Party Shipping and Fulfilment
Some orders may be fulfilled or shipped through third-party suppliers, fulfilment partners or delivery providers.
Where applicable, products may be dispatched from a location different from the location of Gloss Beauty.
Third-party fulfilment or shipping arrangements may affect delivery times and tracking information.
We remain committed to assisting customers with order and delivery enquiries.
13. Delivery Estimates
All delivery timeframes provided on our website are estimates.
We do not guarantee that an order will arrive on a specific date unless a specific guaranteed delivery service has been expressly offered and confirmed.
Estimated delivery times may change due to circumstances outside our reasonable control.
14. Delivery Address and Responsibility
We will ship orders to the delivery address provided during checkout.
Customers should ensure that the delivery address is accurate before completing their purchase.
We are not responsible for delays caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
15. Order Changes
If you need to change your delivery information after placing an order, contact us as soon as possible:
contact@glossbeautyshop.com
We will make reasonable efforts to assist, but we cannot guarantee that changes can be made after processing or dispatch.
16. Delivery to the United Kingdom
Gloss Beauty serves customers in the United Kingdom.
Delivery times may vary depending on the destination within the UK and the delivery provider used.
For most orders, our estimated delivery timeframe is:
7–12 business days.
17. Consumer Rights
Nothing in this Shipping & Delivery Policy is intended to remove or restrict any statutory consumer rights that apply under UK law.
Where applicable, consumers have legal rights relating to delivery, faulty goods, incorrect goods and other matters.
If there is a conflict between this policy and a mandatory consumer protection right, the applicable legal right will prevail.
18. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time.
Changes may be made to reflect:
- Changes to our shipping arrangements
- Changes to delivery providers
- Changes to estimated delivery times
- Changes to our fulfilment process
- Changes to applicable laws or regulations
When we make changes, we will update the “Last updated” date at the beginning of this page.
19. Contact Us
If you have any questions about shipping or delivery, please contact:
Gloss Beauty
Email: contact@glossbeautyshop.com
Last updated: 4 October 2026