Last updated: October 2026
At Gloss Beauty, we want you to feel confident when shopping with us.
This Returns & Refund Policy explains how returns, refunds and exchanges work when you purchase products from Gloss Beauty.
This policy does not limit or exclude any statutory consumer rights that you may have under applicable UK law.
1. 30-Day Return Policy
We offer a 30-day return policy for eligible products.
You may request a return within 30 days of receiving your order.
To start a return, please contact us at:
Email: contact@glossbeautyshop.com
Please include:
- Your order number
- The name of the product you wish to return
- The reason for the return, where applicable
Please do not send products back before contacting us and receiving return instructions.
2. Your Statutory Cancellation Rights
For eligible online purchases, UK consumer law generally provides a statutory cancellation period of 14 days from the day after you receive your goods.
If you exercise your statutory cancellation right, the applicable legal rules regarding cancellation, refunds, delivery costs and returning the goods will apply.
Our 30-day return policy provides an additional period beyond the statutory cancellation period for eligible returns.
Nothing in this policy affects your statutory rights.
3. Eligibility for Our 30-Day Return Policy
To qualify for our additional 30-day return policy, products should generally be:
- In their original condition
- Unused where applicable
- In suitable condition for resale
- Returned with their original packaging where reasonably possible
- Accompanied by the relevant order information
Certain products may be excluded from returns for hygiene, health protection or other legal reasons, as described below.
4. Beauty and Hygiene Products
For hygiene and safety reasons, certain beauty or personal-use products may not be eligible for return once they have been unsealed, opened or used, where applicable law permits such an exclusion.
This may apply to products where returning an opened or used item would create hygiene or health protection concerns.
Any applicable statutory rights remain unaffected.
If you are unsure whether a product is eligible for return, please contact us before sending it back.
5. Change-of-Mind Returns
If you change your mind about a purchase, you may have a statutory right to cancel an eligible online purchase within the applicable cancellation period under UK consumer law.
If you exercise your statutory cancellation right correctly, we will process the refund in accordance with applicable law.
After the statutory cancellation period has expired, our additional 30-day return policy may still apply to eligible products.
Unless otherwise required by law, customers requesting a return under our additional 30-day policy may be responsible for the cost of returning the product.
6. Products That Cannot Be Returned
Where permitted by law, certain products may not be eligible for return.
This may include:
- Products that have been unsealed after delivery and cannot reasonably be returned for hygiene or health protection reasons
- Products that have been used in a manner that makes them unsuitable for resale
- Personal-use products where applicable law permits an exclusion
- Other products that are legally excluded from cancellation or return rights
Any applicable statutory consumer rights remain unaffected.
7. Damaged, Faulty or Incorrect Products
If your order arrives:
- Damaged
- Faulty
- Defective
- Incomplete
- Different from the product you ordered
please contact us as soon as reasonably possible at:
contact@glossbeautyshop.com
Please provide:
- Your order number
- A description of the problem
- Photographs or other evidence of the issue where helpful
We will review the situation and provide an appropriate solution in accordance with applicable UK consumer law.
Depending on the circumstances, this may include a replacement, repair, refund or other appropriate remedy.
8. Incorrect Items
If you receive an item that is different from the item you ordered, please contact us before returning it.
We will review the order and provide instructions for the next steps.
Where the error was caused by Gloss Beauty, we will take appropriate steps to resolve the issue in accordance with applicable law.
9. Exchanges
We offer exchanges for eligible products where available.
If you would like to request an exchange, please contact us at:
contact@glossbeautyshop.com
Please provide your order number and the product you would like to exchange.
Exchange availability may depend on product availability.
10. Return Instructions
Before returning any product, please contact:
contact@glossbeautyshop.com
We will provide the appropriate return instructions.
Please do not send a return to an address obtained from another source or to a supplier address unless we specifically instruct you to do so.
11. Return Shipping Costs
For eligible change-of-mind returns made under our additional 30-day return policy, the customer may be responsible for the cost of returning the product unless otherwise agreed or required by law.
If a product is faulty, damaged, incorrect or does not conform to the applicable contract requirements, the applicable legal rules regarding return costs will apply.
12. Refunds
Once we receive and assess an eligible returned product, we will process the applicable refund.
Where a refund is due under statutory cancellation rights, we will process it in accordance with applicable UK consumer law.
Refunds will normally be made using the original payment method unless another method has been agreed or is required by law.
The time for the refunded amount to appear in your account may depend on your payment provider or bank.
13. Refund Amounts
Where a statutory cancellation right applies, the applicable legal rules regarding refunds will apply.
This may include the original standard delivery cost where required by law.
Where a customer has selected a more expensive delivery option than the least expensive standard delivery option available, we may only be required to refund the cost of the least expensive standard delivery option.
Where a return is made under our additional 30-day policy after the statutory cancellation period, the terms of that additional policy will apply.
14. Deductions for Diminished Value
Where permitted by applicable law, if a product is handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, we may be entitled to account for any resulting reduction in value.
This does not affect statutory rights that cannot legally be excluded.
15. Late or Missing Refunds
If you believe that a refund has been issued but has not appeared in your account, please:
1. Check your bank or payment account again.
2. Contact your payment provider or bank.
3. Contact us at contact@glossbeautyshop.com if the refund still has not appeared.
We will help investigate the matter where appropriate.
16. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
contact@glossbeautyshop.com
We cannot guarantee that an order can be cancelled once it has entered processing or has been dispatched.
If the order has already been dispatched, the applicable cancellation and return procedures may apply.
17. Unwanted or Refused Deliveries
If an order is returned to us because it was refused, the delivery information was incorrect or the customer was unavailable to receive the package, please contact us.
Any refund or redelivery will be handled according to the circumstances and applicable consumer law.
Where a customer provides incorrect delivery information, additional costs may apply where legally permitted.
18. Return Processing
Once we receive a returned product, we may inspect it to determine whether it qualifies for a refund, exchange or other remedy.
We aim to process returns as promptly as reasonably possible.
Processing times may vary depending on the circumstances of the return and the payment provider involved.
19. Consumer Rights
Nothing in this Returns & Refund Policy is intended to remove, restrict or replace any statutory rights you may have under UK consumer law.
Depending on the circumstances, consumers may have legal rights relating to faulty, defective, misdescribed or otherwise non-conforming goods.
Where applicable, these rights exist independently of our voluntary 30-day return policy.
20. Changes to This Policy
We may update this Returns & Refund Policy from time to time.
When changes are made, we will update the “Last updated” date at the beginning of this page.
Changes to this policy will not affect statutory rights that apply to purchases made before the change.
21. Contact Us
If you have any questions about returns, refunds or exchanges, please contact:
Gloss Beauty
Email: contact@glossbeautyshop.com
Last updated: 4 October 2026