Privacy Policy
Last updated: 4 October 2026
1. Introduction
Gloss Beauty (“Gloss Beauty”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use our website, place an order, contact us, subscribe to communications or otherwise interact with Gloss Beauty.
This Privacy Policy is intended to provide information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, as applicable.
Please read this Privacy Policy carefully so that you understand how and why we use your personal data.
2. Who We Are
Gloss Beauty is an online beauty store serving customers in the United Kingdom.
For questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: contact@glossbeautyshop.com
3. Personal Data We Collect
Depending on how you interact with our website, we may collect the following categories of personal information:
Information you provide directly
This may include:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment and transaction information
- Order details
- Information provided when contacting customer support
- Information submitted through contact forms
- Information provided when requesting a return, refund or exchange
- Marketing preferences
- Any other information you voluntarily provide to us
We do not normally need to receive or intentionally collect special category personal data through our online store.
Information collected automatically
When you visit our website, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location derived from technical information
- Pages viewed
- Referring website
- Date and time of visits
- Website interactions
- Shopping and browsing behaviour
- Technical information relating to your device
Some of this information may be collected through cookies and similar technologies.
4. How We Collect Your Personal Data
We may collect personal information when you:
- Visit our website
- Create or use an account, where available
- Place an order
- Complete checkout
- Subscribe to marketing communications
- Contact us
- Submit a contact form
- Request a return, refund or exchange
- Interact with our website
- Agree to receive cookies or similar technologies where consent is required
- Otherwise communicate with Gloss Beauty
We may also receive certain information from service providers that help us operate our website and fulfil your orders.
5. How We Use Your Personal Data
We may use your personal information for the following purposes:
Processing and fulfilling orders
We use your information to:
- Process your purchases
- Confirm your orders
- Process payments
- Arrange delivery
- Provide tracking information
- Manage returns, refunds and exchanges
- Communicate with you about your order
Customer service
We may use your information to:
- Respond to questions
- Resolve complaints
- Provide customer support
- Investigate delivery issues
- Assist with returns and refunds
Operating and improving our website
We may use technical and usage information to:
- Operate our website
- Maintain website security
- Detect technical problems
- Prevent fraud and abuse
- Understand how customers use our website
- Improve our products, services and customer experience
Marketing
Where permitted by law and, where required, with your consent, we may use your information to send:
- Promotional emails
- Product announcements
- Special offers
- Marketing communications
You can unsubscribe from marketing communications at any time.
6. Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal data. The applicable basis depends on the purpose for which the information is used.
We may rely on the following lawful bases:
Contract
We may process your personal data when necessary to enter into or perform a contract with you, such as processing and fulfilling an order.
Legal obligation
We may process personal data where necessary to comply with a legal or regulatory obligation.
For example, we may need to retain certain transaction information for accounting, tax or legal purposes.
Legitimate interests
We may process personal data where necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms.
Examples may include:
- Website security
- Fraud prevention
- Improving our services
- Responding to customer enquiries
- Managing business operations
- Protecting our legal rights
Consent
Where required by law, we will ask for your consent before processing personal data for a particular purpose.
Where processing is based on consent, you may withdraw your consent at any time.
7. Payment Information
Payments made through our online store may be processed by third-party payment providers.
Gloss Beauty does not normally have access to or store your full payment card number.
Payment providers may process your payment information according to their own privacy policies and applicable security requirements.
8. Shopify
Our online store is powered by Shopify.
Shopify provides technology and services that help us operate our online store, including ecommerce functionality, checkout, hosting and related services.
Information submitted through our store may therefore be processed by Shopify or by service providers used by Shopify or by Gloss Beauty, depending on the particular service involved.
Shopify may process personal data in accordance with its own privacy documentation and applicable data protection obligations.
9. Sharing Your Personal Data
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Shopify and ecommerce service providers
- Payment processors
- Delivery and shipping providers
- Order fulfilment providers
- Technology and hosting providers
- Customer service providers
- Email and communications providers
- Analytics providers
- Fraud prevention and security providers
- Professional advisers
- Legal or regulatory authorities where required by law
We only share personal information where there is an appropriate reason and, where applicable, a lawful basis for doing so.
We do not sell your personal information to third parties.
10. Third-Party Service Providers
Some third-party providers may process personal data on our behalf.
Where applicable, we take reasonable steps to ensure that service providers process personal information appropriately and provide suitable safeguards.
Third parties may have their own privacy policies governing how they process personal information.
11. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
Depending on the circumstances, this may include relying on an adequacy regulation or using appropriate safeguards for international transfers.
12. How Long We Keep Your Personal Data
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period depends on the type of information and why we need it.
For example:
- Order and transaction information may be retained for accounting, tax, legal and business record purposes.
- Customer service correspondence may be retained for as long as reasonably necessary to resolve the relevant matter and maintain appropriate records.
- Marketing information may be retained until you unsubscribe or it is otherwise no longer required.
- Certain technical information may be retained for security, fraud prevention or operational purposes.
When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.
13. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies may be used for purposes including:
- Essential website functionality
- Shopping cart and checkout functionality
- Website security
- Remembering preferences
- Analytics
- Understanding website usage
- Marketing and advertising, where applicable
Some cookies are strictly necessary for the operation of the website.
Where cookies or similar technologies are not strictly necessary and applicable law requires consent, we will ask for your consent before using them.
You can manage certain cookie preferences through the cookie settings available on our website.
For more information, please see our separate Cookie Policy.
14. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights including:
- The right to be informed about how your personal data is used
- The right to request access to personal data we hold about you
- The right to request correction of inaccurate or incomplete personal data
- The right to request deletion of personal data in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing
- The right to data portability in certain circumstances
- The right to withdraw consent where processing is based on consent
- Rights relating to certain automated decision-making and profiling, where applicable
These rights are not absolute and may depend on the circumstances and the lawful basis for processing.
15. How to Exercise Your Rights
If you would like to exercise any of your data protection rights, please contact us:
Email: contact@glossbeautyshop.com
Please clearly state what you are requesting.
We may need to verify your identity before completing certain requests in order to protect personal information from unauthorised disclosure.
We will handle valid requests in accordance with applicable data protection law.
16. Direct Marketing
If you have agreed to receive marketing communications from us, you may receive information about products, promotions or other updates.
You can unsubscribe at any time by:
- Using the unsubscribe link in our marketing emails; or
- Contacting us at contact@glossbeautyshop.com
Unsubscribing from marketing communications does not prevent us from sending essential transactional communications, such as order confirmations or information about your purchases.
17. Data Security
We take reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Accidental loss
- Destruction
- Alteration
- Unauthorised disclosure
- Other unlawful processing
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
18. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at:
contact@glossbeautyshop.com
19. Automated Decision-Making and Profiling
We may use automated technologies provided by our ecommerce, security, analytics or advertising service providers.
Where applicable, we will provide information about significant automated decision-making or profiling and the rights that apply under data protection law.
We do not intend to make decisions about customers based solely on automated processing where applicable law requires additional safeguards.
20. Data Breaches
If we become aware of a personal data breach, we will assess the incident and take appropriate steps in accordance with applicable data protection law.
Where legally required, we will notify the relevant regulatory authority and/or affected individuals.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- Changes to our website
- Changes to our service providers
- Changes to applicable laws or regulatory guidance
- Changes to how we process personal information
When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.
We encourage you to review this page periodically.
22. Complaints
If you have concerns about how we have handled your personal data, please contact us first:
Email: contact@glossbeautyshop.com
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully or your data protection rights have not been respected.
23. Contact Us
If you have any questions about this Privacy Policy or our handling of personal information, please contact:
Gloss Beauty
Email: contact@glossbeautyshop.com
Last updated: 4 October 2026